At The Spares Zone (TSZ), we prioritize swift and reliable delivery along with a seamless cancellation process. Please review our policy below to understand how we manage shipping and cancellations:

Shipping Policy

 Prompt Shipping: We aim to ship your products within 2-3 business days. However, occasional delays may occur due to supplier availability or unforeseen circumstances. Rest assured, we will keep you informed every step of the way.

Single Destination Delivery: Each order will be shipped to a single address specified at checkout. To ship to multiple addresses, please place separate orders.

Delay Notifications: If there is a delay beyond 5 days, our customer care team will notify you via email or phone.

Reliable Couriers: To ensure timely and secure delivery, we partner with reputed courier services. Your order will be handled with care and professionalism.

Shipping Charges: Shipping costs are calculated based on product weight, size, delicacy, destination, and delivery method (Air, Surface, or Sea). You will receive updates on your shipment status via SMS and email.

Package Condition: If you receive a damaged or tampered package, please refuse delivery and contact our customer care immediately at +91 0000000000 / +91 0000000000 (10:00 AM – 6:30 PM, Monday – Saturday) or email us at xyz@gmail.com with your order reference number. We will arrange for a replacement as soon as possible.

Invoice Copy: All shipments include an invoice copy. If it is missing, please contact our customer care with your order reference number for assistance.

Cancellation Policy

You can cancel your order within 24 hours of receiving the material by emailing us at xyz@gmail.com or calling our customer care at +91 0000000000 / +91 9000000000 (10:00 AM – 6:30 PM, Monday – Saturday). If the order has not been shipped, we will process a full refund.